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National Certificate Vocational Programmes

Office Administration

Business Studies

The National Certificate Office Administration is an Office Administration qualification at each of Levels 2, 3 and 4 of the NQF. This qualification is designed to provide both the theory and practice of Office Administration.

The practical component of study may be offered in a real workplace environment or in a simulated workplace environment. It will provide students with an opportunity to experience work situations during the period of study.

Entry Requirements

The National Certificate Office Administration qualification is a full year programme at each of the NQF levels of study.
A student is issued with a certificate on the successful completion of each level of study, that is, Level 2, Level 3 and Level 4.

For entry into the National Certificate Office Administration at NQF Level 2, you require:

  • A year end school report from Grade 9, 10,11 or 12 or
  • An NQF Level 1 qualification, or
  • An approved bridging programme designed for the specific purpose to access NQF Level 2, or
  • Recognition of Prior Learning (RPL) assessment to meet the basic requirements for access to NQF Level 2.


In order to obtain a National Certificate Office Administration, a student is required to study a total of 7 subjects. These include 3 fundamental subjects and 4 vocational subjects, of which 3 are compulsory and 1 is optional.

Fundamental subjects
  • Language-which must be the language of teaching and learning
  • Mathematical Literacy
  • Life Orientation

The vocational subjects in the National Certificate Office Administration are:

  • Business Practice
  • Office Practice
  • Office Data Processing
  • Contact Centre
  • Personal Assistance

These subjects are offered at each of the different NQF levels of study in the National Certificate Office Administration qualification.


What skills wil I gain

The holder of the National Certificate office Administration will be able:

  • Co-ordinate office correspondence
  • Type letters, reports, memoranda, agendas, minutes
  • Maintain equipment and stationery supplies
  • Perform receptionist duties
  • Co-ordinate and organize functions
  • Organise meetings, staff travel itineraries and accommodation
  • Operate office equipment
  • Become a call centre operator


Career Opportunities

The National Certificate Office Administration provides an opportunity to access careers in any of the sectors listed below:

  • Accounting and Bookkeeping
  • Office Management
  • Office Administration
  • Freight Forwarder
  • Human Resource Management
  • Personnel Management
  • Private Secretary
  • Front Line Reception
  • Recruitment of Employment Agent
  • Legal Secretarial Services
  • Personal and  General Services
  • Self employment

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